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Delivery Information

UK Mainland 

All orders destined for UK Mainland addresses are dispatched using a tracked service by Royal Mail or courier. Our standard delivery charge is £5.95, regardless of weight and size of the order.

Dolly Boards
 

Delivery for embellishment dolly boards is charged at £9.99.

Next Day Delivery 

We offer a premium next-day delivery service for £12. This service is available for orders placed before 3 pm Monday to Friday. Orders placed on Friday using this service will be delivered on the next working day (Monday).

Multiple Item Orders 

For orders containing multiple items, the highest applicable delivery charge will apply. Please contact us directly if you have any questions about delivery charges for complex orders.

Large Orders 

All orders totalling over £500 in one dispatch are carriage free within the UK.

International Shipping

This website is set up for UK deliveries only.

If you are an international customer, please email info@bespokedancewear.co.uk for your shipping quotation. Delivery charges for international orders are calculated based on weight, size, and destination. 

Responsibility for any and all import/export documentation, duties and tariffs will lie with the customer. We cannot be responsible for orders lost or damaged during delivery or shipping; however, we will do all we can to assist you in handling claims.

Despatching 

We aim to dispatch orders within 5 working days.

For standard delivery orders, we aim to dispatch within 2 working days (Monday – Friday).

Next Day Delivery orders will be sent the same day when received before 3 pm (Monday – Friday). Otherwise, your order will be sent the next working day.

Delivery Methods 

Depending upon customer requirements, weight and destination, deliveries will be via one of the following methods:

  • Royal Mail recorded delivery – must be signed for upon receipt. This service does not guarantee next day delivery, it is not trackable and will only be considered ‘missing’ after 15 working days.
  • Royal Mail special delivery – must be signed for upon receipt. This service is guaranteed next day delivery and is fully trackable.
  • Courier – must be signed for upon receipt. This service is guaranteed next day delivery for most destinations within the UK and is fully trackable.
 
If you have any questions about our delivery options or need further clarification, get in touch with us via email at info@bespokedancewear.co.uk